It is very important to us that your on-line shopping experience at New England Mint is enjoyable and hassle-free. Should you experience any difficulties or wish to report any inconsistencies, pricing, graphic or typographical errors - or wish to make any process related suggestions, please do not hesitate to contact us in this regard.

If your experiencing problems with the website - please, first see if the problem you are having is addressed in the Common Quick Fixes listed below. If you have tried the solutions below and are still having difficulties or the problem is not an issue that is addressed below - then please contact our Technical Support Department to report the problem.

In most instances during business hours a technician will be able to respond to your inquiry within a day. In some instances it may take longer, and in any circumstance you will always receive a response within 2 business days.

Contact Technical Support Here

PROBLEM: Will Not Accept My Credit Card - Returns Invalid Credit Card Error
CAUSE: This problem is most often associated with the manner in which the credit card number has been entered and not with the validity of your credit card. Our Card entry field (FOR SECURITY REASONS) is not set up to filter out invalid characters that may be entered in the Card Number Field.
CORRECTIVE ACTION: Re-Enter Your Credit Card Number - MAKING SURE not to use any SPACES, DASHES, SLASHES or other non-numerical characters.

PROBLEM: Clicking the BUY BUTTON returns a Runtime Error or fails to transfer my product to the shopping cart
CAUSE: This is generally a security authorization problem on the secure server. Most often a graphic file becomes corrupted during transfer in the customer session.
CORRECTIVE ACTION: Exit the NewEnglandMintCoins.com website and close all browser windows. Open a new browser window and then go back to the NewEnglandMintCoins.com website. This will create a new session for you on the server and you should be able to proceed without further problems.

PROBLEM: Clicking the CHECK-OUT BUTTON returns a "Runtime" or "Page Not Found Error" or fails to transfer you to the check-out area.
CAUSE: This is generally a security authentication problem on the secure server. Most often a graphic file becomes corrupted during transfer in the customer session.
CORRECTIVE ACTION: Exit the NewEnglandMintCoins.com website and close all browser windows. Open a new browser window and then go back to the NewEnglandMintCoins.com website. This will create a new session for you on the server and you should be able to proceed without further problems.

PROBLEM: Can Not Log-In to My Account - Invalid Username or Password
CAUSE: There are a couple of reasons that this may occur. The first: If you are a customer who created an account on the OLD NewEnglandMintCoins.com Website and are trying to login using the same account information - unfortunately, this will not work on this NEW NewEnglandMintCoins.com website. The second cause: The username and password fields are case sensitive.
CORRECTIVE ACTION: If the problem is that you are using an account from the old NewEnglandMintCoins.com site, then you must open a new account on this website (you may use the same username and password if it is available). We apologize for the inconvenience this causes, but it was not possible for the previous hosting company to transfer the account information. The second cause: Exit your browser and then open a new window to start a new session (it doesn't hurt) re-enter your information using the proper case. If the problem still persists - send an email to webmaster@NewEnglandMintCoins.com, include the full account name you used at sign-up, your zip code and email address. You will receive a return email with valid login information.